I had my first occasion to deal with an infamous computer supplier's customer support after a key popped off of my keyboard (less than 3 weeks of use - nice.) I tried the online "chat room" style support.My customer support counselor signed on as Daniel, but when I read the following:
{Daniel} Since when is this happening ?
I knew I was dealing with someone from the motherland. My name, first and last, came up in the same chat window, so "Daniel" was aware of my family background (down to what state my family is from in India.)
Towards the end of the "service chat", we had this exchange:
{Daniel} Do let me know when the issue is resolved my Email ID is rajiv.superdesiname AT blah.com
{maisnon} so your name isn't Daniel, eh?
{Daniel} : )
{Daniel} No that is my sudeo name
{Daniel} My name is Rajiv Superdesiname.
{maisnon} Yeah I figured that out from the email address : )
I wonder if I received the benefit of "his good name" at the end because of my obviously Indian name. I can't see how that would work out too well otherwise: you can't represent yourself as Jennifer, and then suggest people email you at saraswati.swaminathan.
Many people think that I don't have an inner censor, or that she is asleep A LOT, but I debate things in my head much, much more than you'd think. Earlier this year, a radio station decided that terrorizing a call center worker would make good radio. Because of that earlier incident, I gave Rajiv two suggestions for alternate phrasings of "Since when is this happening?" And I felt like a total bitch as I did it.
I tried to be clear that I wasn't correcting his English. I figured if you're trying to "pass" as, ostensibly, an American, the tip could help. Of course, the best solution would be for the Rajivs of the world to just be Rajivs, for it to not be necessary to have a sudeo.
Oh, by the way, this post brought to you by the letter "J."
